RATES POLICY

Master Livery Service is a cashless experience Company. Tips are always included in the fare. without the inconvencience of hidden fees. We show you your estimated total upfront, which includes all charges with the exception of wait time, stops, parking or tolls, which cannot be calculated until the ride is complete.

Tolls airport and parking fees may apply

$ 20 additional fee will apply between 11:00 PM to 6:00 AM.
$ 10 additional fee will apply to all stops on route plus wait time.
$ 25 additional fee will apply for all major US holidays.
$ 15 additional fee will apply for car seats.

WAIT TIME

Non airport pick ups:after grace period of 15 minutes elapsed, waiting time will apply.
Domestic Arrivalls:after 45 minutes grace period elapsed, waiting time will apply.
International Arrivals: after 60 minutes grace period elapsed, waiting time will apply.

CANCELLATIONS & NO SHOWS

All trips cancelled within 3 hours scheduled pick up time in Massachusetts will be charge full fare.
All trips cancelled within 6 hours scheduled pick up time outside of Massachusetts will be charge full fare.
All no shows will be charged a full fare plus wait time.

TERMS GUARANTEE

Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.

CHANGES TO RESERVATIONS

Changes are made by calling our office and speaking with a reservationist. Once you confirm the original reservation, you will be asked to provide the updated details for your reservation. If you are changing on short notice, we will do our best to accommodate your request. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.

CANCELLATIONS & NO SHOWS

All trips cancelled within 3 hours scheduled pick up time in Massachusetts will be charge full fare.
All trips cancelled within 6 hours scheduled pick up time outside of Massachusetts will be charge full fare.
All no shows will be charged a full fare plus wait time.

RULES OF CONDUCT

1. No smoking is allowed in the vehicle.
2. Any unusual spill soiling or damage to the vehicle caused by the passenger will result in a 75 up to $200 clean-up fee being charged directly to the credit card on file for the trip.
3. No alcohol permitted on the vehicles.
4. No food or drink in the car
5. No alcohol permitted on the vehicle if any minor (under 21 years of age) is present.
6. Company assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.